Help center
Support for B2B quotes, purchase orders, shipping, and account questions. Email contact@luxentallc.com or call +1 (470) 358-5133.
Quotes & pricing
Build a SKU list in the catalog preview, then submit a quote request. We typically respond within one business day with volume pricing, MOQs, and lead times.
For RFP or contract pricing, include your company name, estimated annual volume, and delivery locations.
Purchase orders
After quote approval, send a PO to contact@luxentallc.com referencing the quote number. Credit-approved accounts may use NET 30/60 terms.
Order changes before warehouse pick are usually possible the same day. Once fulfillment starts, changes may incur fees or require a new PO.
Shipping & fulfillment
Standard ground, expedited, pallet, and multi-site shipping are available. Blind drop-ship is offered for resellers. Tracking is emailed when the carrier accepts the shipment.
See Distribution for upcoming logistics tooling.
Returns & warranty
Unopened stock may be returned within 30 days with prior RMA approval. Defective items may be replaced under the warranty period stated for each product line.
Email photos, SKU, PO number, and a short description to start a return or warranty claim.
Business accounts
New accounts start with a quote request. NET terms require a credit application. Partners can join the waitlist on the Partner portal page.