Frequently asked questions
Common questions from procurement teams, IT buyers, and reseller partners.
Who can buy from Luxenta?
We sell to businesses, schools, government buyers, system integrators, and authorized resellers. Individual retail checkout is not offered on this site—request a quote for volume orders instead.
What is the minimum order quantity (MOQ)?
Most Basics and Pro SKUs start at MOQ 25. Power line products typically start at MOQ 50. Mixed carts are welcome; each SKU must meet its own MOQ unless your account manager approves an exception.
How does volume pricing work?
Wholesale rates are quoted by tier based on annual or project volume. Use the catalog preview to build a list, then submit a quote request. Contract rates can be locked for qualified accounts.
Do you offer NET payment terms?
Yes. NET 30 and NET 60 are available for credit-approved organizations. Apply through Contact sales or the upcoming Procurement hub.
What are typical lead times?
In-stock SKUs usually ship within 1–3 business days after PO confirmation. Custom kitting, pallet builds, and backorders are confirmed at quote time with ETA.
Can you drop-ship or ship to multiple locations?
Yes. We support multi-site shipping, consolidated invoicing, and blind drop-ship for resellers. See Distribution for upcoming logistics tools.
How do I get datasheets or compliance documents?
Datasheets and compliance packs will ship with the full wholesale catalog. Until then, email contact@luxentallc.com with the SKUs you need.